The power of Autoi Engage™

Turn every service visit into a growth opportunity.

Autoi creates a personalized, mobile-first experience for every active repair order—keeping customers informed, presenting relevant services, enabling instant action, and building the relationship that drives the next visit.

Explore the Experience See Autoi Engage™ in Action

InformLive visit and vehicle intelligence

EngagePersonalized content and offers

ConvertOne-tap actions that grow revenue

Autoi Engage™ transforms the waiting period from passive downtime into a transparent, educational, and revenue-producing digital experience.

Personalized visit experience

Every customer sees their shop, vehicle, and visit.

Autoi automatically creates a branded experience around the active repair order, greeting the customer by name and presenting the vehicle, mileage, and visit-specific information that makes the experience immediately relevant.

Personalized customer and vehicle context
Shop-branded experience delivered directly to the phone
No app download, login, or setup friction

Personalized customer greeting showing the active service visit, vehicle information, and repair shop branding.

Live visit transparency

Keep customers informed from check-in through payment.

A clear four-stage journey tracker shows where the vehicle is in the service process—reducing uncertainty, repetitive status calls, and the anxiety that often comes with waiting.

Check In, Service in Progress, Service Completed, and Paid stages
Easy-to-understand visual status at a glance
Refresh capability for the latest repair-order information

Autoi Engage keeps customers informed throughout the service visit

Real-time service updates keep customers informed throughout every stage of the visit.

Vehicle Intelligence Report™

Connect today’s visit to the complete vehicle story.

Customers can move directly from the active service experience into their Vehicle Intelligence Report to understand service history, upcoming needs, and the condition of their vehicle beyond the current repair order.

One-tap access to broader vehicle intelligence
Service history and future maintenance context
Creates a more informed and confident vehicle owner

Autoi Vehicle Intelligence Report dashboard

Vehicle Intelligence Report™ provides health scoring, maintenance forecasting, service countdowns, and predictive vehicle insights.

Continuous Customer Marketing™

Fill the marketing gaps traditional DVI programs leave behind.

Digital Vehicle Inspection programs are excellent at documenting vehicle conditions and helping customers understand recommended repairs. But the inspection represents only one moment in the customer relationship.

Autoi works alongside your existing DVI program to extend that engagement before, during, and after every service visit. It adds the marketing, education, communication, loyalty, and follow-up experiences that keep customers connected to the shop throughout the vehicle ownership lifecycle.

Complements your existing DVI investment rather than replacing it
Creates meaningful engagement before, during, and after service visits
Reinforces inspection findings with education, promotions, and service recommendations
Keeps the shop top-of-mind between service visits
Connects vehicle intelligence to future appointments and repeat business

Autoi Continuous Engagement One connected customer experience

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Before the Visit Vehicle intelligence, predictive reminders, targeted promotions, educational content, and appointment scheduling.

Continuous engagement

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During the Visit Live visit status, DVI reinforcement, personalized service recommendations, promotions, education, and direct advisor communication.

Relationship continues

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After the Visit Rewards, service follow-up, future maintenance visibility, referrals, retention marketing, and the next appointment.

Autoi surrounds your existing DVI program with continuous engagement across the complete customer lifecycle.

Personalized service recommendations

Present the right services while the customer is already engaged.

Services to Consider turns service recommendations into clear, mobile-friendly opportunities. Each item can include an icon, explanation, price, and a direct path to add the service to the current repair order.

Relevant services presented during the active visit
Clear descriptions and pricing improve understanding
Confirmation workflow sends the request directly to the shop

Autoi Services to Consider recommendations

Personalized service recommendations with transparent pricing and one-tap repair order approval.

Current promotions

Turn relevant offers into immediate repair-order additions.

Promotions appear at the moment customers are most likely to act. Branded imagery, offer details, and a direct Add to Repair Order action convert passive discounts into measurable in-visit sales.

Visually rich, swipeable promotional offers
Available-this-visit urgency
One-tap confirmation and shop notification

Current Promotions deliver relevant offers during the active visit, helping customers save money while creating additional repair-order opportunities.

Automotive Learning Center

Education removes friction from the approval decision.

The Automotive Learning Center gives customers easy access to relevant articles, visual explainers, external resources, and videos—helping them understand the service before they are asked to approve it.

Supports learning articles, links, and video content
In-page modals keep the customer inside the experience
Builds trust by explaining the “why” behind service

Autoi Automotive Learning Center educational video experience

Educational videos, articles, and learning content help customers understand recommended services and make confident repair decisions.

Create a premium in-visit channel for relevant products.

Sponsored Products connects customers with useful, contextually relevant products while creating new monetization opportunities for shops, partners, and automotive brands.

Branded product imagery and educational descriptions
Add-to-repair-order confirmation process
Creates measurable value for strategic sponsors

Autoi Sponsored Advertising Network experience

The Sponsored Advertising Network delivers relevant offers, rebates, and promotions from trusted automotive brands directly within the Autoi Engage™ experience.

Rewards and loyalty

Make every visit part of a longer customer relationship.

Autoi displays the customer’s available points, progress toward the next reward, and redeemable offers—turning the active visit into another reason to return to the same shop.

Real-time reward balance and progress visualization
Available reward list with redemption workflow
Reinforces value, retention, and repeat visits

Earn points automatically, track reward balances, redeem exclusive offers, and build loyalty with every service visit.

Direct shop communication

Put the service team one tap away.

Customers can call the shop or send a text message to their service advisor directly from the report. The connection is immediate, familiar, and built into the same experience they are already using.

Integrated Call the Shop action
Message form sends questions directly to the service team
Reduces friction and keeps conversations tied to the visit

Autoi Engage communication and customer interaction tools

Customers can instantly text their service advisor, place a call, receive updates, ask questions, and stay connected throughout the service visit.

Customer referrals

Turn a great service experience into a new customer.

The built-in referral workflow lets satisfied customers share the shop with a friend or family member by text—capturing advocacy at the moment trust is being reinforced.

Simple sender, recipient, phone, and referral-message form
Mobile validation creates a reliable sharing experience
Transforms customer satisfaction into measurable acquisition

Autoi Engage Refer-a-Friend referral experience

Customers can instantly refer friends and family, send a personalized recommendation, and earn rewards when referrals become customers.

Integrated appointments

Make the next visit the natural next step.

Every service experience should lead forward. Integrated appointment access lets the customer plan the next service visit while the shop and the value of ongoing maintenance are still top of mind.

Direct access to appointment scheduling
Turns current engagement into future shop traffic
Supports a continuous vehicle-care relationship

Autoi Engage online appointment scheduling experience

Customers can schedule future service appointments in just a few taps, select their vehicle, choose services, and receive immediate confirmation.

Repair-order detail

Give customers a clear view of the work being performed.

Repair-order details can present customer, vehicle, advisor, job, concern, cause, correction, and financial summary information in a structured mobile format—making the visit easier to understand.

Organized customer, vehicle, and advisor information
Job-level descriptions and service detail
Clear totals, taxes, discounts, payments, and balance information

Autoi Engage Repair Order Detail and Real-Time Status

Customers can access their repair order at any time to review services, monitor status updates, view pricing, and stay informed throughout the service experience.

The Connected Ownership Experience

The automotive aftermarket’s answer to connected vehicle apps.

During the factory warranty period, manufacturers use connected applications to maintain a direct digital relationship with the vehicle owner. When the warranty ends, that experience often ends with it. Autoi Engage™ gives independent repair shops the technology to take over that relationship and continue it throughout the vehicle’s life.

During the Factory Warranty

The manufacturer owns the digital relationship.

For the first several years of ownership, drivers stay connected through the manufacturer’s mobile application and dealership service network.

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Vehicle Health Information Factory-connected vehicle condition and ownership information.
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Maintenance Notifications Scheduled maintenance reminders, recalls, and service alerts.
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Dealer Appointments Direct access to dealership service scheduling.
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Dealer Communication A direct digital connection to the manufacturer’s dealer network.
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Factory Offers and Rewards Branded incentives designed to keep the customer returning.

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The Handoff Factory Warranty Expires

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After the Factory Warranty

Autoi Engage™ helps the independent shop take over.

Autoi extends the connected ownership experience beyond the dealership by giving customers a direct, intelligent, and continuously available relationship with their trusted repair shop.

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Vehicle Intelligence Report™ Service history, vehicle health, future needs, and predictive insights.
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Predictive Maintenance Alerts Timely reminders based on the customer’s vehicle and service history.
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Live Service Engagement Repair-order status, recommendations, promotions, and education.
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Direct Shop Connection Messaging, calling, repair-order access, and appointment scheduling.
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Rewards and Retention Personalized offers, loyalty rewards, referrals, and future visits.

The Relationship Continues

When the factory warranty ends, the customer experience shouldn’t.

For many vehicle owners, the connected digital experience disappears as soon as they leave the dealership service network. Maintenance reminders become disconnected messages, vehicle information becomes difficult to find, and the customer is left without one trusted digital destination for ongoing vehicle care.

Autoi Engage™ replaces that gap with a modern, mobile-first experience delivered by the independent repair shop. Customers remain informed, educated, rewarded, and connected before, during, and after every service visit.

Beyond the Warranty 200,000+

Autoi helps the independent repair shop build a digital relationship that can continue for the remaining life of the vehicle.

The OEM owns the digital relationship during the warranty period. Autoi Engage™ helps the independent repair shop own it for the next 200,000 miles.

The business impact

One experience. Multiple paths to growth.

Autoi Engage™ combines transparency, education, convenience, loyalty, and conversion technology in the exact moment the customer is focused on their vehicle.

Higher Repair Orders

Relevant services, promotions, and products can be added during the active visit.

Greater Trust

Status visibility and educational content help customers understand and approve with confidence.

Stronger Retention

Rewards, appointments, and vehicle intelligence connect today’s visit to the next one.

New Customer Growth

Built-in referrals make it easy for satisfied customers to introduce the shop to others.

The power of Service Engagement

Unlock more value from every service visit.

Deliver a better customer experience, surface more revenue opportunities, and create the next visit—all from one intelligent, mobile-first report.

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Personalizedto every active visit
Connectedto the repair order
Actionablewith one-tap conversion
Designedto drive growth